The MAC route
- 1Open the BuzzTV app and go to Settings, then Server.
- 2Note the MAC ID that begins 00:1A:79 and message it to support along with your order reference.
- 3Paste the portal address we send back into the Server field.
- 4Restart the app and let the portal load.
The Xtream route
- 1In the same Server area choose the Xtream Codes option instead.
- 2Enter the username, password and server address from your welcome email.
- 3Save and press the refresh or reload option so the box pulls the list.
Getting the guide right
- The BuzzTV app builds its own guide from the portal — give it a few minutes on the first run.
- Set the time zone in the box settings. A guide that sits two hours out is a time zone fault, not a provider one.
- Pin favourite channels to the top of the list so the family can find them without the number pad.
Common problems
- The MAC will not register: some BuzzTV models show two addresses — send the one in the Server screen, not the one printed on the box.
- Channels play but the list is empty on restart: clear the app cache and reopen.
- The remote stutters while typing: pair the Bluetooth remote properly, or use the BuzzTV companion app.
- 4K drops frames: set the box output to match the television and turn off HDR conversion.
Common questions
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